You cannot do a kindness too soon, for you will never know how soon it will be too late.
Ralph Waldo Emerson
Sometimes I have a bad habit of waiting till the last minute to do things. I had been meaning to buy Maggie some winter gloves as she had been complaining about her hands being cold. I was distracted by my kid who was visiting from China. It wasn’t till Jan 4 I had a free morning. We looked over the selection at REI. The gloves were pricier than other places but I did have a member dividend I needed to use. Sadly when I tried to use it at the cashier it turned out the dividend expired Jan 3. Cashier said I could try asking customer service for an extension. After getting through the long customer service line I was informed they can’t do anything at the store level. After a call to the customer service line I was informed they don’t give extensions but the funds will be well spent.
A trip to Costco resulted in gloves for half the price. Crisis averted Maggie didn’t kick me out of the bedroom. Don’t wait till the last minute or beyond like I did. My New Year’s resolution is to take care of stuff promptly.
REI
5556 Copley Dr
San Diego, CA 92111
(858) 279-4400
Loved the Emerson quote. Will have to remember that at work today. I always feel defeated with expired points or rewards.
Thanks! You gotta eat out tonight and use up your rewards!
If I was the REI phone representative person, I would have reinstated your rewards my dear. I’m surprised REI does not have superior customer service.
It’s just business. The bottom line is the most important thing.