Pacific Honda

After 12 years on the job the AC in my Honda Civic stopped working and it turns out only the Honda dealer has the parts to repair the AC.  Service advisor indicated a valve needed replacing and it would be done later in the day.

Shuttle driver was friendly.  He gives you a ride home and will drive you back to the dealer if it’s before 2:30pm.

 

 

Customer lounge was comfy and had a good variety of drinks and snacks.

Picking the car up after the first repair AC seemed fine.  After around 20 minutes of use it stopped cooling.

2nd visit.  Service advisor indicated different valves needed replacing and the part would need to be ordered and the repair would be done next day.  Next day no car.  Turns out the tech needed authorization from a supervisor before completing the repair but the supervisor was out.  Following day I was called and told the repair was done.  Bill was almost $300 more than I was quoted.  I spoke with the service manager and the next day he talked with the service advisors and mechanics.  He emailed to apologize about the miscommunication and gave me a $250 refund.  AC has worked fine since the 2nd repair.